Privacy Policy
How we collect, use and protect your personal data at Mail Boxes Etc. Colón.
Last updated: November 2026
1. Data Controller
Mail Boxes Etc. Colón ("MBE Colón") is the data controller for personal data collected through mbecolon.com and at our premises located at Plaza Millenium Local F007, Colón, Panama. For any privacy-related inquiry, contact us at colon@mbe-ca.com or by phone at +507-474-5548.
2. Data We Collect
We collect the following types of data: • Contact details: full name, phone number, email address and postal address, when you voluntarily provide them while requesting a service, opening a Miami mailbox, or contacting us. • Shipment data: recipient information, package contents, weight and dimensions required to process your international or maritime cargo shipment. • Browsing data: IP address, browser type, pages visited, session duration — collected automatically via analytics cookies (Google Analytics) and advertising cookies (Meta Pixel). • Transaction data: history of contracted services, invoices and payment receipts.
3. Purposes of Processing
We use your data exclusively to: • Process and track your shipping, mailbox, printing, embroidery and stamp orders. • Respond to your inquiries and provide customer support. • Send package status notifications via WhatsApp or email. • Issue invoices and process payments. • Improve our services through statistical analysis of browsing behavior. • Send commercial communications and promotions only with your prior consent.
4. Legal Basis
Processing of your data is based on: (a) performance of the service contract when you request one of our services; (b) your explicit consent for marketing communications or non-essential cookies; (c) compliance with legal obligations under Panamanian tax and customs law; and (d) our legitimate interest in improving service quality and preventing fraud.
5. Cookies
Our website uses the following cookie types: • Essential cookies: required for basic site functionality. Cannot be disabled. • Analytics cookies (Google Analytics): help us understand how visitors interact with the site so we can improve the user experience. You can opt out through your browser settings or the Google Analytics opt-out tool. • Advertising cookies (Meta Pixel): used to measure the performance of our Facebook and Instagram ads and to show you relevant advertising. You can manage these through Meta's privacy settings.
6. Data Sharing
We do not sell or share your personal data with third parties for commercial purposes. We share only the strictly necessary information with: • Shipping carriers (DHL, FedEx, UPS) to process your shipments. • The Mail Boxes Etc. network (franchisor) for operational and franchise-compliance purposes. • Technology providers (Google, Meta) for analytics and advertising under their own privacy policies. • Panamanian tax or customs authorities when required by law.
7. Data Retention
We retain your data for as long as necessary to fulfill the purpose for which it was collected. Active customer data is kept while a commercial relationship exists. Shipping and billing data is retained for the period required by Panamanian tax law (minimum 5 years). Analytics and advertising data is kept according to the retention periods set by the respective platforms.
8. Your Rights
You have the right to: • Access your personal data held in our systems. • Rectify inaccurate or incomplete data. • Request deletion of your data when it is no longer necessary. • Object to processing of your data for direct marketing purposes. • Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal. To exercise any of these rights, send your request to colon@mbe-ca.com stating your name and the right you wish to exercise. We will respond within a maximum of 30 business days.
9. Security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss or disclosure. These measures include HTTPS encryption for all communications, restricted access to internal systems, and regular staff training on data protection.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable regulations. The "Last updated" date at the top of this page indicates when the last revision was made. We recommend checking it periodically.
Questions about your privacy?
Contact us and we will respond within 30 business days.
Email colon@mbe-ca.com